Privacy Policy
We operate under Canadian federal privacy law (PIPEDA) and Canada's anti-spam legislation (CASL).
1. The short version
- We collect very little, and almost none of it automatically.
- Our website sets no advertising cookies and runs no cross-site trackers.
- We research businesses before contacting them, using publicly available information. §3 explains exactly what and why.
- When we host a client's website, their customers' enquiries pass through our systems. We handle that data only to deliver it, and never for our own purposes. §4.
- You can ask what we hold, correct it, or have it deleted. §8.
2. Information you give us directly
If you contact us or book a call: your name, business name, email, phone, and whatever you write in the message. We use it to reply and to keep track of the conversation. Nothing else.
If you become a client: the above plus the operational material needed to build and run your site — logo files, photographs, service details, licence numbers, where you want form submissions sent, and delegated access to your domain registrar and Google Business Profile.
We do not ask for, store, or want: your passwords, payment card numbers or banking details. Payments are handled by our payment provider; we see that a payment succeeded, not the card behind it.
3. Research on businesses we haven't contacted yet
We should be straightforward about this, because it's how the business works.
Before we call a business, we look at their publicly available web presence: their website, its performance and technical configuration, their Google Business Profile, and public business registry information. We record findings such as load times, whether a phone number is tappable, and whether a listing is claimed.
We may build a concept version of their website from information and images already published on their own public site, to show them what we would do. If we do:
- It is not indexed, not public-facing, and clearly marked as unofficial and unaffiliated.
- We remove it within 24 hours of any request, from anyone at that business, with no questions asked — hello@revhance.com.
- If they don't engage, we delete the concept and the downloaded material within 30 days.
- We never use their name, logo or photographs in our own marketing. Our public examples use a fictional business.
This concerns business information, not personal information — but if you are the owner of a business we researched and you want everything we hold about you deleted, email us and we will do it.
We maintain a permanent internal do-not-contact list. Ask once and we will not contact you again.
4. When we host a client's website — enquiries from their customers
This is the part that involves people who never chose to deal with us, so it gets its own section.
When a member of the public fills in a quote form or books a consultation on a website we host for a client, their name, contact details and message pass through our systems on the way to that client.
In that situation:
- The client is responsible for that information; we act only on their instructions. We are the pipe, not the destination.
- We use it for one purpose: delivering the enquiry to the client. We do not market to those people, do not add them to any list of ours, do not sell or share the data, and do not use it to train anything.
- It moves through our transactional email provider (Resend) and is not retained in our own systems beyond what delivery and troubleshooting require — in practice, days rather than months.
- If a client leaves, we delete their submissions along with the rest of their data.
- If you submitted an enquiry on a site we host and want it deleted, email us and we'll handle it and tell the business.
Concept sites built before a business hires us do not transmit anything. Their forms are demonstrations and reach nobody.
5. Analytics
We use Plausible Analytics: no cookies, no cross-site tracking, no personal information, no data sold. It tells us how many people visited a page and roughly where they came from. Nothing that identifies you.
We do not run advertising pixels or trackers on this site.
6. Email, and CASL
We do not send cold commercial email. Email is a follow-up channel after we have spoken with you, or where you have asked us to send something.
Every commercial message we send carries our physical mailing address and a working unsubscribe. Unsubscribing takes effect immediately and permanently.
7. Who else touches your data
We use a small number of providers to run the business, and only for that purpose:
| Provider | Purpose |
|---|---|
| Vercel | Website hosting |
| Resend | Transactional and enquiry email |
| Plausible | Privacy-preserving analytics |
| Cal.com | Consultation booking |
| Stripe | Payments |
| Business Profile management, on client instruction |
Some process data outside Canada. We do not sell your information to anyone, for any purpose, ever.
8. Your rights
You can ask us to tell you what we hold about you, correct anything wrong, delete it, stop contacting you permanently, or explain how something works. Email hello@revhance.com. We respond within 30 days and there is no charge.
If you're not satisfied, you may complain to the Office of the Privacy Commissioner of Canada.
9. Retention
- Enquiries that don't become clients: deleted within 12 months.
- Research on businesses we never engaged: deleted within 30 days.
- Client records: kept while you are a client and for 7 years afterward where tax law requires it. Operational material — photos, copy, credentials — is deleted on request at any time.
- Enquiries from clients' customers (§4): retained only as long as delivery requires.
10. Security
Sites and forms are served over HTTPS. Form endpoints validate input and cap request size. Access to client registrar and Google accounts is delegated rather than password-shared, so you can revoke it yourself at any time without contacting us.
No system is perfectly secure. If a breach affects your information, we will tell you and the Privacy Commissioner as required by law.
11. Changes
We'll post updates here with a new date, and email current clients about material changes.
12. Contact
Revhance · Kay Gill o/a Revhance Milton, Ontario hello@revhance.com · (647) 648-2895